Refund and Returns Policy

Change of mind

We reckon you should do your homework before you buy. Read the specs, check the sizes, and if you are not sure, ask us first - that is what the GrowMasters are here for.

But if it lands and you have changed your mind, you have 14 days from the day you receive it to send it back for store credit.

Fair conditions: unused, undamaged, in its original packaging, and you cover the return postage. Gear that has been run, wired in, or had the box destroyed is not coming back.

Email sales@hydrofarms.com.au before you send anything and we will give you the return address. Do not just post it - unannounced parcels are a good way to lose a return.

Change of mind returns are something we offer because we would rather you were happy. They are on top of your legal rights below, not instead of them.

If something is faulty

This is where your rights kick in, and they are not ours to limit.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain English:

• Major failure - it is badly broken, unsafe, or nothing like what we said it was. You choose: a refund or a replacement. Store credit only if that is what you would rather have.
• Minor problem - we will repair or replace it within a reasonable time. If we cannot sort it out in a reasonable time, you can get your money back.

There is no 14 day limit on any of this. Consumer guarantees last as long as is reasonable for the product and what you paid for it - a $2,000 light is expected to last a lot longer than a $20 timer.

Our warranty

Most of our gear carries a 12 month warranty, longer where we have said so. That is a warranty we give voluntarily, in addition to the consumer guarantees above. It does not replace them, and your rights under the Australian Consumer Law may well outlast it.

It does not cover misuse, neglect, or pulling things apart in ways the manufacturer never intended. Run it as designed and we will back it.

Starting a claim

Email sales@hydrofarms.com.au with your order number and what has gone wrong. Photos or a short video save everyone a lot of back and forth. We will sort out a return address, or arrange pickup for anything big and awkward.