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Refund and Returns Policy

Change of Mind

HydroFarms’ always want to make sure that our customers feel assured with their purchases and as such offer store credit for peace of mind returns. We highly recommend reading this return and refund policy before buying. Please do research about the product that you are buying because we won’t accept returns after 14 days of receiving. For change of mind Returns, the Buyer must ship the goods within 14 days of receiving in an un-used and undamaged state with correct packaging to HydroFarms, 1/2 Gatty St, Western Junction, TAS, 7212.

Faulty Goods

All our products carry a 12 month warranty unless longer warranty terms are stated. Warranty does not cover misuse or negligence. Generally if a product does not work as intended or is faulty, HydroFarms will arrange a replacement and reship the product like for like at no cost. In some cases where there is a faulty component HydroFarms may elect to repair or replace the faulty component at its discretion, again at no cost to you. Alternatively the buyer can elect to be refunded with store credit for the full amount of the original purchase. Please contact us at sales@hydrofarms.com.au so we can arrange pickup of the faulty goods or return to: HydroFarms, 1/2 Gatty St, Western Junction, TAS, 7212.