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Shipping and Delivery

Shipping and Delivery

Local Pickup

If you live in the great state of Tasmania and want to come in and say hello, you can select the free pickup option at checkout and your goods will be ready for you to collect from our HQ during business hours Mon- Fri 10am-6pm, Sat 10am-3pm at  1/2 Gatty St, Western Junction, TAS, 7212 

Australia Wide Delivery

HydroFarms always aims to discretely ship your order within 48 hours of purchase Australia wide. Depending on the size of your purchase HydroFarms will either use Australia Post for shipping for lightweight and small orders, or TNT/FedEx for larger shipments. A tracking number will be emailed to you as soon as your purchase is despatched with delivery expected within 14 days of purchase to all Australian locations (Except where there is extenuating circumstances beyond our control). Shipping prices vary by location and shipment size so please refer to checkout for shipping costs or free shipping eligibility.

International Shipping

At HydroFarms, we love to accommodate our foreign legion of fans but arranging shipping can be complex. So if you find what you like in our store then please reach out to us at sales@hydrofarms.com.au for custom pricing and shipping to your location.

Free Shipping for Orders over $499

If you spend over $499 in one transaction your goods will be shipped anywhere to you in Australia free of charge. However free shipping isn’t available for some bulky products such as Trimmers, Dehumidifiers, Coco, Garland Trays and more.  For items that are excluded our freight calculator will provide you with an estimate for shipping but please feel free to call us directly on 0483 364 836 to see if we can work out the most economic option for you.

Refunds and Returns

Change of Mind

HydroFarms’ always want to make sure that our customers feel assured with their purchases and as such offer store credit for peace of mind returns. We highly recommend reading this return and refund policy before buying. Please do research about the product that you are buying because we won’t accept returns after 14 days of receiving. For change of mind Returns, the Buyer must ship the goods within 14 days of receiving in an un-used and undamaged state with correct packaging to HydroFarms, 1/2 Gatty St, Western Junction, TAS, 7212.

Faulty Goods

All our products carry a 12 month warranty unless longer warranty terms are stated. Warranty does not cover misuse or negligence. Generally if a product does not work as intended or is faulty, HydroFarms will arrange a replacement and reship the product like for like at no cost. In some cases where there is a faulty component HydroFarms may elect to repair or replace the faulty component at its discretion, again at no cost to you. Alternatively the buyer can elect to be refunded with store credit for the full amount of the original purchase. Please contact us at sales@hydrofarms.com.au so we can arrange pickup of the faulty goods or return to: HydroFarms, 1/2 Gatty St, Western Junction, TAS, 7212.

Privacy

HydroFarms is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [correspondence, by telephone, by email, via our website www.hydrofarms.com.au, from media and , from cookies]

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

HydroFarms will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

sales@hydrofarms.com.au or call 0483364836