Terms and Conditions

Last updated: 7 September 2026. These terms apply to every order placed with HydroFarms.

Who we are

HydroFarms is operated by HydroFarms Australia Pty Ltd (ABN 59 648 230 460), trading as HydroFarms. In these terms, "we", "us" and "our" mean HydroFarms, and "you" means the person placing the order.

The quickest way to reach us is sales@hydrofarms.com.au.

Orders and pricing

All prices are in Australian dollars and include GST. We sell to customers in Australia only.

Placing an order is an offer to buy. We accept it when we send you an order confirmation. If something is priced wrongly, listed out of stock after you order, or we simply cannot supply it, we will tell you and refund you in full. We do not use pricing errors as an opportunity to upsell you something dearer.

Product images are a guide. Manufacturers change packaging and revise designs without telling us, so what turns up may look slightly different to the photo. If the difference actually matters to you, tell us and we will sort it out.

Payment

Payment is taken in full at the time of order through our available payment methods. We do not store your card details; those are handled by our payment providers.

Delivery and pickup

Delivery timeframes and costs are set out in our Shipping Policy, which forms part of these terms. Risk in the goods passes to you on delivery, or on collection if you have chosen local pickup.

We ship discreetly. Delivery estimates are estimates, not guarantees - once a parcel is with the carrier, their timeframes are theirs, not ours. If a parcel goes missing, contact us and we will chase it.

Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or modifies the consumer guarantees you have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded. If a product has a major failure, you are entitled to choose a refund or a replacement, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if that is not done, to a refund and to reject the goods.

These rights apply regardless of any timeframe, warranty period or store credit offer mentioned anywhere else on this site.

Change of mind

Separate to your legal rights above, we offer a 14 day change of mind window as a courtesy. The details, including the condition goods must be returned in, are in our Refund and Returns Policy.

Voluntary warranty

Most of our products carry a 12 month warranty unless a longer period is stated. This warranty is in addition to your Australian Consumer Law rights, not instead of them, and your consumer guarantee rights may last longer than 12 months depending on the product and its price.

Warranty does not cover misuse, neglect, or modifying gear in ways the manufacturer did not intend.

How you use our products

Everything we sell is horticultural equipment supplied for lawful use. You are responsible for complying with the laws that apply where you live. We do not provide advice on anything other than growing gear and how to get the best out of it.

You must be at least 18 years old to order from us.

Liability

Subject to your Australian Consumer Law rights, and to the extent the law allows us to limit it, our liability for any claim relating to a product is limited to replacing it, repairing it, or refunding what you paid for it.

Growing outcomes depend on far more than the equipment. We cannot be responsible for crop results.

Privacy

How we handle your personal information is set out in our Privacy Policy.

Changes

We may update these terms. The version published when you place your order is the version that applies to that order.

Getting hold of us

Email sales@hydrofarms.com.au or use the form on our Contact Us page. We answer 9am to 5pm, seven days a week.